Refund Policy

Effective Date: 26/05/2025

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At The Loft Father, we value your time and commitment, and we take pride in providing professional renovation and storage solutions. This Refund Policy outlines the terms under which payments may be refunded.

1. Non-Refundable Deposit

• A non-refundable deposit is required to secure your booking and confirm your project in our schedule.

• The deposit amount will be agreed upon at the time of booking and deducted from the total cost of the work.

• This deposit covers initial consultation, planning, and reserving labour and materials for your project.

• If you cancel your project after paying the deposit, it will not be refunded under any circumstances.

2. Balance Payments

• The remaining balance is due upon completion of the work, unless otherwise agreed in writing.

• If payment is not made within the agreed timeframe, late payment charges may apply.

3. Cancellations

• If you need to cancel your booking, please let us know as soon as possible.

• Cancellations made with more than 48 hours’ notice will not incur further charges (beyond the non-refundable deposit).

• Cancellations made less than 48 hours before the scheduled start date may result in an additional cancellation fee to cover lost time and resources.

4. Rescheduling

• We are happy to accommodate rescheduling where possible, subject to availability.

• Rescheduling with less than 48 hours’ notice may result in a rescheduling fee.

5. Refunds for Overpayments or Errors

• If you believe you have been overcharged or made a duplicate payment, please contact us within 7 days of the transaction. Verified overpayments will be refunded promptly.

6. Unsatisfactory Work

• If you are unhappy with any aspect of the service, please contact us immediately so we can address the issue.

• Refunds for completed work are not offered unless there is a clear failure to meet agreed specifications, in which case we will aim to rectify the issue first.